Refund and Returns Policy
Change of Mind Returns
If you wish to return an item because you have changed your mind about your purchase or are not satisfied with your item within 30 days, CircuitKids will offer you an exchange or refund provided that:
You produce your original CircuitKids receipt at the time you return the item.
Item is unopened, unused and in its original condition including all instruction manuals and all accessories.
Item was not purchased in multiple or commercial quantities.
Item was not a special order.
Change of Mind excludes Gift Cards.
Online Returns for Change of mind will need to be sent back to CircuitKids at the customer’s cost. Once received back, only the price of the item will be refunded. Postage is not refunded.
Faulty Product Returns
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Where a failure does not amount to a major failure, CircuitKids is entitled to choose between providing you with a repair, replacement or other suitable remedy.
CircuitKids may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem.
CircuitKids reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.
Please note:
Proof of Purchase such as your original CircuitKids receipt must be presented.
Refunds will be issued using your original payment method
Need Help?
Contact us at info@circuitkids.com.au for questions related to refunds and returns.